Leisure Terms & Conditions
Booking & Payments
Full payment is required before sailing.
All fares are subject to RW Cruises booking conditions and policies.
Cancellation Policy
101+ Days Prior: Full Refund
100-46 Days Prior: 30% Cancellation Charge
45-30 Days Prior: 50% Cancellation Charge
29-15 Days Prior: 70% Cancellation Charge
14 Days or Less / No Show: 100% Cancellation Charge
Non-refundable promotional fares and selected peak sailings are subject to 100% cancellation charges.
Passport & Visa Requirements
Passport must be valid for at least 6 months beyond the cruise completion date.
Guests are responsible for obtaining all required visas, permits, and travel documents.
No refund will be provided for denied boarding due to incomplete travel documentation.
Amendments
Name changes and passenger swaps are permitted subject to an amendment fee.
Changes to sailing date, cabin downgrade, full-name changes, or amendments within 4 days of departure are treated as cancellations.
Infant, Child & Pregnancy Policy
Infants must be at least 6 months old on the sailing date.
Guests under 18 years must travel with an adult aged 18 years or above.
Guests who are 24 weeks pregnant or more at any time during the cruise are not permitted to sail.
Health & Travel Insurance
Comprehensive travel insurance is strongly recommended.
Guests must be medically fit to travel and comply with all onboard health and safety requirements.
Cruise Operations
RW Cruises reserves the right to alter or cancel itineraries, ports of call, schedules, programs, or pricing without prior notice due to operational, safety, weather, or regulatory requirements.
Certain onboard facilities and activities may be subject to availability.
Liability
RW Cruises shall not be responsible for delays, disruptions, losses, or changes caused by weather, force majeure events, government regulations, or actions of third-party service providers.
General
Single occupancy cabins may attract a supplement charge.
Additional guests or cabins are subject to availability and prevailing rates.
All bookings are governed by the laws of Singapore and subject to the jurisdiction of Singapore courts.
Leisure Terms & Conditions
General Terms
Rates and availability are subject to change without prior notice.
Package pricing is based on passenger age; incorrect details may incur penalties.
Local taxes, fees, and TCS (Tax Collected at Source) will be extra as per government regulations and are in addition to the booking price.
Bookings are confirmed only upon receipt of full payment and subject to availability. Flight tickets are not reserved at the time of quotation; fares may vary at the time of booking, and any difference will be borne by the Traveller. Airlines may offer non-refundable fares, which will be mentioned in the quotation and must be checked by Traveller before confirmation.
In case of Bookings cancelled after confirmation, a 100% cancellation fee will be applicable, unless otherwise stated in the cancellation policy or specifically mentioned in email correspondence.
The Company will not be liable to refund any amount to the Travelers for being unable to utilize the Booking due to absence or denial of passport/visa, irrespective of whether or not the Traveller has availed the Services of the Company for passport Services/visa facilitation.
Amendments to Bookings are subject to availability and may incur charges; any modifications during the tour must be settled directly by the Travelers with the hotel, airlines, or other service providers.
Special requests will be noted but cannot be guaranteed.
Standard check-in and check-out times will be as per hotel policy. Early check-in and late check-out are subject to availability and may incur extra charges.
If the selected hotel is unavailable, alternate accommodation of a similar category will be provided.
Travel insurance is recommended to protect against unforeseen events.
Travelers are responsible for their personal belongings and valuables. Any item not listed under inclusions, is not covered in the package cost and must be settled directly by the Travelers with the hotel, airlines, or other Third Party Service Provider(s).
Transportation will be provided point-to-point as per itinerary, not on a disposal basis.
By booking, the Traveller grants consent to the Company for sharing their personal details with hotels, airlines, and other service partners for travel arrangements, in compliance with applicable data protection laws.
All disputes shall fall under the exclusive jurisdiction of courts in Delhi, India.
Travelers shall ensure compliance with health requirements, recommended precautions, or minimum medical wellbeing criteria specified by the government or appropriate authority relevant for their booking.
The Company is not responsible for any Force Majeure events, including natural disasters, strikes, acts of God, omissions or acts of public authorities, or government actions/sanctions.
Disclaimer
The Company acts solely as a facilitator, connecting Travelers with independent third-party service providers such as airlines, cruise lines, hotels, bus operators, visa and passport agencies, and insurance companies ("Third-Party Service Providers"). These Third-Party Service provider(s) are independent contractors and not agents, employees, or partners of the Company. The Company has no control over and assumes no liability for their acts, omissions, delays, negligence, or the quality of Services, nor for any loss, damage, injury, or death arising from them. The Company's responsibility is limited to processing Bookings with reasonable skill and care and shall not be liable, whether in contract, tort, or otherwise, for any special, punitive, indirect, or consequential damages, including loss of profits, revenue, or opportunities.
Acceptance
By accepting this proposal, the Traveller acknowledges that they have read, understood, and agree to be bound by the aforesaid Terms & Conditions.
To plan your next Cruise package, Speak to our Cruise travel experts or email us
Phone: +91 96674 85669
OR
Email: holidays@ith.co.in
ITH Cruise Travel experts are available from 9:30am-6:30pm IST (Monday - Saturday)